Concepts
Tantrayonimassage.com - The founder of Tantrayonimassage.com (VAT: BE0559873904). This is referred to as 'we' and 'we'.
Provider - A professional who presents himself on the Tantrayonimassage.com website by means of his own profile page.
Report - An expression of dissatisfaction by a customer or third party with regard to the actions of a provider in a professional context.
Complaint - A report that is handled by a complaints committee.
Indictment - An official accusation relating to the complaint filed with the court.
Introduction
As Tantrayonimassage.com we intend to be independent. The providers listed on Tantrayonimassage.com all subscribe to the Code of ethics, but we bear no responsibility for the offerings of the providers on the site. At the same time, we would like the quality of the tantra professionals listed on Tantrayonimassage.com to be as high as possible. How a professional handles reports and complaints about his or her work is one of the indicators.
Tantrayonimassage.com does not handle reports or complaints about providers. If we receive reports or complaints about a provider, we try to deal with this as carefully as possible, both towards customers and providers. Below you will find a brief overview of what we can and cannot do in this regard.
Notifications
What we do in case of a report about a provider on the Tantrayonimassage.com website:
- If we receive a report about a provider, we initially advise the customer to also submit this report to the provider and to discuss the matter together. Where necessary, we can offer suggestions for support or mediation.
- In the event of a report of serious abuse or criminal offenses, we advise the customer to file a report. Tantrayonimassage.com can decide to make the page of the provider invisible. For this we first contact the provider.
- If it turns out that the customer and provider reach a satisfactory settlement together, we will not take any action.
- If customer and provider cannot (yet) come to an agreement together, Tantrayonimassage.com may decide to make the page of the provider (temporarily) invisible on the website pending further developments. This will be reported to the provider.
- When Tantrayonimassage.com has several reports about a provider that have not led to a complaint, we can decide, depending on the number of reports and their nature and topicality, to make the page of the provider invisible. This will be reported to the provider.
- Tantrayonimassage.com is open to a conversation with a provider about which there are reports, to hear how he or she handles this.
- We advocate open and transparent communication, also between the reporter and the provider. However, we do not share privacy-sensitive information without explicit permission from the reporter or provider.
- In case of a difference of opinion about whether or not to remove a provider from the website, Tantrayonimassage.com reserves the right to make the decisive choice.
Complaints
What we do in case of a complaint about a provider on the Tantrayonimassage.com website:
- Tantrayonimassage.com has no complaints committee and does not handle complaints about providers. However, a reporter can be referred to the right authorities for support in this process.
- If we receive a message that a complaint procedure is underway against a provider with an official complaints committee, Tantrayonimassage.com reserves the right to make the provider's page invisible until a decision has been made.
- Depending on the decision of a complaints committee, Tantrayonimassage.com can make a provider's page visible again, keep it invisible until the provider meets certain conditions of the committee (eg therapy or further training), or permanently remove the page.
- In case of a difference of opinion about whether or not to remove a provider from the website, Tantrayonimassage.com reserves the right to make the decisive choice.
Indictment
What we do in case of a complaint against a provider on the Tantrayonimassage.com website:
- In the event of an indictment and subsequent criminal proceedings against a provider, the provider's page will be removed from the site until a ruling is made.
- Upon conviction, the provider will not be placed back on the site.